Compliments and Complaints

West Gippsland Healthcare Group is dedicated to providing quality health care to our community. We are constantly evaluating and improving the services we offer to ensure that your experience at our health service is a positive one. Your feedback is important to us and it helps to improve our systems and processes. If you would like to acknowledge our staff for the great work they do or have a complaint please click the link below.

We won't know if you don’t tell us.

Click here to complete the Compliments and Complaints Form.

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Office of Health Services Commissioner (OHSC). The OHSC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.

Office of the Health Services Commissioner
call: 1300 582 113
email: hsc@dhhs.vic.gov.au
visit: www.health.vic.gov.au/hsc/
Send a letter: Level 26, 570 Bourke Street Melbourne VIC 3000